Frequently asked questions
Quick answers about investing with Ziki.
- What is Ziki?
- Ziki is an app that lets you invest in shares from your phone in Malawi. It is owned by Ziki Wealth Limited, a company registered in Malawi.
- How do I pay into Ziki?
- You can pay in kwacha with Airtel Money or TNM Mpamba, or send USDC. You approve each payment with your PIN.
- Do I need a bank account or a bank card?
- No. You can fund your Ziki account with Airtel Money, TNM Mpamba or USDC, without a bank card.
- How do I open an account?
- Download the app, sign up with your phone number and verify your identity with an ID and a selfie. Your account must be verified before it can invest.
- What fees does Ziki charge?
- Every fee and exchange rate is shown on screen before you confirm a payment or an order, so you see what you pay before you pay it.
- Can I practise before investing real money?
- Yes. Ziki has short lessons and a practice mode with virtual money, so you can learn how investing works before you use real money.
- Is my money safe?
- Every account is checked with an ID and a selfie, and every payment needs your PIN. Payment services are provided by licensed and regulated partners. Ziki will never ask for your PIN or SMS codes. Investing involves risk; the value of investments can go down as well as up.
- How do I contact Ziki?
- Call +265 99 579 9348 or email [email protected]. Our office is at EML Complex, First Floor, Area 25 C, Sector 1, Lilongwe.
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